Customer Support, Mandarin

📋 Description

• Manage customer inquiries across phone, chat, and ticketing systems • Serve as the friendly voice, helpful text, and problem-solving expert for customers • Deliver top-tier support and ensure every interaction leaves a positive impression • Maintain high levels of customer satisfaction • Collaborate with a tight-knit HQ team of agents and fit into company culture

🎯 Requirements

• Fluent in Mandarin/English • Experienced in Calls, Chats and emails • Experience with phone, chat, and ticketing systems • Friendly and understanding • Good at explaining technical jargon in layman's terms • Very strong critical thinking skills • Good communication skills and being collaborative • Good culture fit and attitude • Commitment: 5 hours per week, 90 days (as needed) • Operation hours: Friday 6am-2pm; Saturday 6am-10pm; Sunday 6am-10pm; Monday 6am-10pm • Residents of California, Colorado, New York, and Washington are excluded from this posting

🏖️ Benefits

• Work remotely. • Set your own schedule. • Pick your projects. • Work with the best brands on the planet alongside great people. • Support over 50 languages in more than 90 countries. • We’re primarily a remote company so you’ve already seen our/your office.

ModSquad is a company that specializes in providing customer support, content moderation, community management, and social media services. They offer remote work opportunities allowing team members to choose their own projects and set their own schedules. ModSquad aims to deliver top-notch customer experience (CX) services to global companies, making it an attractive platform for skilled professionals in these domains.