Customer Support Agent - China (Remote)

Permanent employee, Full-time · China

JOIN EXPATRIO

Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as

Customer Support Agent - Chinese market (Remote)

Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us!

YOUR ROLE

• You will be the first point of  contact for our international customers for inquiries regarding our  product by supporting our customer support team via e-mail and phone

• You will make sure that our customers  get excellent customer service

• Your main tasks will include the  verification of documents

• You will have your own      responsibilities and also support our customer support agents with ad-hoc      tasks

• You will work together with our  service partners to support our customers

YOUR PROFILE

• You have some experience in customer support

• You are available in full-time 

• You have strong communication skills and a customer first mindset

• You are proficient in English and Mandarin

• If you have experience in the banking  or health insurance industry, you can easily understand our product, but      if you don't, we are happy to teach you everything you need to know

• PLUS: Ideally, you already have some  experience with helpdesk software (such as Zendesk or similar tools)

WHY EXPATRIO?

• International, diverse, and      intrinsically motivated team

• Autonomous and progressive work  environment with low hierarchies and fast decision-making 

• Flexible working hours

• Most importantly: The chance to solve  an actual problem

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About us

Expatrio aims is to be the best solution for international students in Germany. With a digital platform approach (an all-in-one app) at the interface of Fintech, Govtech, and Edtech, we are accompanying tens of thousands of students on their entire journey from study preparation and visa application to arriving and living in Germany. Always focusing on the most convenient experience for our users, we are aggregating all the needed services and products in one single place and offer bespoke solutions for everyone.