About the Role

As a Content Risk Auditor, you will be essential in maintaining the safety, compliance, and integrity of our global cross-border e-commerce platform. Dedication to regulatory adherence and meticulous attention to detail are key, as you use your auditing skills to continuously mitigate legal and platform-related risks. Projects in this role will position you as a specialist decision-maker on critical global e-commerce issues, including product safety, intellectual property rights (IPR), and international regulatory compliance.

Your work will touch upon: Cross-Border Trade Compliance, Product Safety and Regulatory Standards, Intellectual Property Rights (IPR) Protection, Internal Quality Controls, Vendor Performance Management, and Global Sanctions Policy Enforcement.

Job Description

· Audit & Review Content: Perform comprehensive risk audits of product listings across the e-commerce platform, specifically focusing on content related to:

· Prohibited & Controlled Goods: Identifying and flagging items restricted by law or platform policy.

· Intellectual Property Rights (IPR): Detecting potential infringements such as trademark and copyright violations.

· Product Safety: Ensuring listings adhere to mandatory safety standards.

· Compliance and Regulatory Content: Verifying that all product claims, descriptions, and certifications meet relevant international and local regulations.

· Conduct Quality Control (QC) Inspections: Systematically execute random sampling inspections across various high-priority auditing scenarios to ensure accuracy and compliance across our audit vendors:

· Daily Audit Sampling: Conduct random sampling inspections of the daily audits performed by other vendors to assess their output quality.

· Vendor QC Sampling: Execute random sampling inspections during quality control audits performed by other vendors to validate their process integrity.

· Priority Audits: Perform random sampling inspections on time-sensitive, high-risk audit streams, particularly those concerning sanctions and customer complaints.

· Decision Making: Make well-balanced decisions on listing policy violations and help resolve inquiries according to defined policies and procedures. Review of sensitive content sometimes involving graphic or disturbing subject matter.

· Documentation and Feedback: Document audit findings clearly, identify trends and patterns in non-compliance, and provide structured feedback to improve risk policies and vendor performance.

· Continuous Improvement: Identify potential inefficiencies in audit workflows and suggest scalable solutions to improve the overall speed and quality of the risk management process.

Qualification & Experience:

· Minimum 3-6 years of professional work experience in content review E-Commerce operations, auditing, compliance, or a quality control role or equivalent.

· Excellent English verbal & written for communication skills

· Mandarin language proficiency is highly preferred due to the nature of the demand.

· High School Diploma or equivalent (College/University degree preferred).

· Demonstrated ability to understand and apply complex policies and guidelines consistently.

· High proficiency in using common digital productivity tools and systems for tracking and reporting.

· Exceptional attention to detail and strong analytical skills

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant      is a global community with more than 300,000 associates around the world.

• We      don’t just dream of a better way – we make it happen.

• We      take care of our people, clients, company, communities and climate by      doing what’s right.

• We      foster an innovative environment where you can build the career path      that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.