LanguageLine Solutions is Hiring!

At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as well as the Deaf and Hard-of-Hearing. Even better, you can do this while working from your own home.

LanguageLine has been certified as a Great Place to Work, and is regularly listed as one of America’s top work-from-home employers.

Our interpreters serve clients across numerous industries, including health care, 911, first responders, education, government agencies, and all walks of business.

As an interpreter, you will receive training that is the best in the industry. We’ll ensure that you learn new skills while further developing your skillset. We provide numerous opportunities for advancement. You’ll be in a certified ASTM and ISO environment. You'll also be supported by a Senior Language Specialist, as well as our Interpreter and Technology Help Desks.

Join our team now!

Job Description

Work at Home Bilingual Mandarin-English Video-Phone Interpreter

Job Title: Mandarin Interpreter

Location: Work at Home position in United States

Position: Video-Phone Interpreter

Pay: $23 - $25 per hour. Actual hourly rate is dependent on location, experience, and work availability.

We Offer:

• Paid professional interpreter training and continuous development.

• Incentives for meeting attendance targets.

• A variety of benefits including but not limited to: Medical, Dental, Vision, Employee Assistance Program (EAP), Accident, Critical Illness & Life, AD&D, Insurance Package, Inpatient Hospital, Short Term Disability, and 401K Retirement.

• Employee Referral Program.

• Advancement opportunities within the organization.

• Interpreter support.

• An inclusive and diverse work environment.

Position Overview:

The Mandarin Video-Telephone- Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Mandarin and English speakers. The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.  

The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. The interpreter is professional and courteous at all times and uses appropriate terminology and understands common industry procedures and practices. The video and audio interpreting sessions may involve simple or complex, technical or non-technical subjects.

This position does not involve written translation however translators and other skilled linguists are encouraged to apply. The interpreters translate verbally.

**This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment** 

Essential Job Functions:

• Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.

• Participate in online, video and audio training sessions.

• Deliver interpretation services via video and expediently type data on a dedicated device, such as a laptop, desktop computer, mobile phone, or tablet, in order to perform the essential functions of the job.

• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.

• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.

• Maintain a professional demeanor throughout the video and audio interpreting sessions at all times.

• Remain calm during video and audio interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls.

• Maintain punctuality and availability during scheduled work hours.

• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.

• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.

• Demonstrate commitment to cultural sensitivity and working in a diverse environment.

• **Some calls may be highly emotional and/or stressful in nature. The interpreter may need to remain on a call for extended periods without breaks due to the nature of the call or may, at times experience high call volumes. The interpreter must have the ability to provide the required, company standards of service within this dynamic environment. **

Qualifications

• Fluency in Mandarin and English and skilled in the associated cultural dynamics.

• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.

• Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.

• Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.

• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.

• Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands.

• Must be at least 18 years of age.

• Legally authorized to work in the United States.

• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

• High school diploma or equivalent.

• Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration.

• Ability to read and write the requested languages – highly preferred.

**Based on your location, a post-offer, a pre-employment background check and/or drug screen may be required**

Technical Requirements:

• Dedicated personal device for business purposes.

• Desktop / Laptop Computers with any of the following Operating Systems: Windows, MacOS, or ChromeOS.

• Tablets (iPadOS or Android) are acceptable.

• Smartphones (iOS or Android) are also acceptable.

• Restricted brands:

• Kaspersky products.

• Huawei hardware.

• High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms.

• Must have access to a quiet space free from background noise or distraction.

Physical Requirements:

• Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer and webcam the majority of the workday.

• Must use a headset for prolonged periods of time.

• Must be able to operate company provided software and systems to perform all aspects of the job. 

• Must have sufficient manual dexterity to type or write.

• Able to lift up to 26 lbs.

• May be exposed to moderate noise levels; i.e. computer, audio, telephone.

OPEN UNTIL FILLED --- EEO/AA

LLS is an equal opportunity employer, meaning that employment opportunities are made and offered to individuals without regard to race, color, religion, sex, national origin, or any other characteristic protected by federal or state law or local ordinance.  LLS will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position.  Should you require accommodations to complete this application and/or the interview process, please let us know immediately.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.