Freight Coordinator, Mandarin + English

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.  

Spreetail is seeking a proactive Transportation Operations Specialist to serve as the primary liaison between our brand partners and global transportation network. You’ll manage container movements from ocean to dray delivery, ensuring on-time, cost-efficient performance. This role drives process consistency through SOPs, rapid exception resolution, and strong communication with carriers, dray providers, and warehouses. You’ll verify documentation, negotiate carrier rates, and partner cross-functionally to resolve delivery issues. Fluency in Mandarin and English and 3–5 years of international freight forwarding experience (Trans-Pacific preferred) are required. Your impact will be measured through On-Time Delivery, Carrier Performance, Exception Resolution, and Brand Satisfaction.

What experiences will help you in this role

• Serve       as the primary transportation liaison for brand partners, coordinating       ocean, port, and dray operations to ensure on-time, accurate delivery       performance.

• Establish       and maintain SOPs, escalation paths, and communication channels with       origin partners and carriers to drive process consistency and       accountability.

• Monitor       and resolve container, booking, and delivery exceptions proactively to       reduce cycle times and minimize accessorial costs.

• Manage       carrier relationships — negotiating rates, tracking performance, and       identifying opportunities to improve service levels and reduce costs.

• Collaborate       cross-functionally with Account Management, Customer Service, and       Warehouse Operations to resolve shipping issues and support continuous       improvement across the transportation network.

How you will achieve success:

• Business-proficient       in Mandarin and English, both written and verbal.

• 3–5       years of experience in international transportation or freight       forwarding, with Trans-Pacific trade lane experience preferred.

• Strong       ability to coordinate across carriers, dray providers, and warehouses to       ensure smooth freight movement.

• Skilled       in using EDI systems, carrier portals, and shipment visibility tools to       manage and track logistics operations.

• Demonstrated       bias for action, with a focus on execution, proactive communication, and       problem-solving.

This is a remote position and requires candidates to have an available work-from-home setup

Desktop/Laptop system requirements:

- 4th generation or higher, at least Intel i3 or equivalent processor;

- at least 4GB RAM;

- Windows 10 and above or MAC OSX operating system 

- You are required to provide your own dual monitors

A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)

PC Headset

A high-definition (HD) external or integrated webcam with at least 720p resolution.

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to careers@spreetail.com directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.