Key Account & Growth Manager – E-commerce (China Market)

Shanghai, Shanghai, China

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.

If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.

#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

THE MISSION

We’re looking for a driven and strategic Key Account & Growth Manager, reporting to our VP of Strategic Growth, to lead our growth with companies based in China, willing to sell into the EU market. You will manage a portfolio of active merchant partners and oversee the development of the market, including a broader long-tail segment, with the key objective of helping Chinese merchants expand successfully into European markets.

This is a high-impact, hybrid role combining account development, commercial strategy, and operational prioritisation. You will work cross-functionally with integration, marketing, and product teams to ensure long-term merchant success and scalability of our Buy Now, Pay Later solution across borders.

WHAT YOU WILL DO

• Manage      a portfolio of existing active Chinese E-commerce merchants,      supporting their commercial success and identifying growth opportunities;

• Oversee      and develop new merchant acquisition focusing both on enterprise      and a larger long-tail segment, using scalable approaches to      prioritise effort and maximise impact;

• Support      Chinese merchants in their expansion across European      markets, advising on localisation strategies and GTM optimisation;

• Lead      commercial activities: performance reviews, upselling of premium      services (e.g., Media Packages, Affiliation), and contract renewals;

• Coordinate      with payment partners such as Adyen to ensure a seamless      checkout and settlement experience for merchants expanding to European      markets;

• Analyse      data and market trends to identify actionable insights and      translate them into clear commercial plans;

• Guide merchants      through onboarding and integration processes in close      collaboration with internal teams;

• Partner      with Marketing to run co-branded campaigns aimed at      increasing visibility and driving transactions;

• Act      as the voice of your merchants internally, advocating for      improvements in our product and commercial offering;

• Stay      up to date with trends in Chinese E-commerce and European      retail ecosystems;

• Travel as      needed for merchant visits, events, and trade fairs (up to 30%).

WHO YOU ARE

• Native Mandarin Chinese      speaker is an absolute must;

• Full      Business fluency in English (spoken and written);

• 3+      years of experience in account management, business development,      or consulting, ideally in E-commerce, SaaS, or payments;

• Familiarity      with payment providers such as Adyen or other enterprise-level      PSPs is a plus;

• Strong      ability to grow and retain key accounts through consultative and      data-driven approaches;

• Experience      working with high-volume merchant segments and managing prioritisation at      scale;

• Excellent      commercial judgement, communication, and negotiation skills;

• Proficient      in using CRM tools (e.g. HubSpot) and tracking KPIs within structured      sales processes;

• Familiarity      with the Chinese digital and payment ecosystem, and understanding of      cross-border commerce dynamics.

WHY JOINING US

This is a rare opportunity to shape how Chinese merchants connect with European customers through one of the most innovative payment models in the market. If you're excited by the challenge of scaling partnerships at volume while delivering tailored value, this role is for you.

HIRING PROCESS

• A      quick chat with one of our Talent Acquisition team members

• A      first set of interviews with the VP Strategic Growth to deep dive into      your experiences and better understand your motivation - for sure at least      one of these will be face to face

• A      case study to test your hard skills, that will be debriefed with a panel      of future internal stakeholders

• A      final chat with Simone (our CEO) where he will share and assess the      Scalapay Values

Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages. 

Pro tip: send your CV in English 😉

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.