Customer Service Representative I (Bilingual Chinese)

Astrana Health is looking for a Customer Service Representative to join our fast and growing dynamic team.
*Must be fluent in Mandarin AND Cantonese (speaking only is ok)

Our Values: 

• Put      Patients First

• Empower      Entrepreneurial Provider and Care Teams

• Operate      with Integrity & Excellence

• Be      Innovative

• Work      As One Team

What You'll Do

• Answer      all daily telephone calls from members, providers, health plans, insurance      brokers, collection agents and hospitals 

• Collect      Elicit information from members/providers including the problem or      concerns and provide general status information 

• Verify      authorization, claims, eligibility, and status only 

• All      calls carefully documented into Company’s customer service module &      NMM Queue system 

• Member/Provider      Service/Representative assists Supervisor and Manager with other duties as      assigned 

• Member      outreach communications via mail or telephone 

• Assist      Member appointment with providers 

• Resolve      walk-in member concerns 

• Able      to provide quality service to the customers 

• Able      to communicate effectively with customers in a professional and respectful      manner 

• Maintain      strictest confidentiality at all times 

• Specialist      termination notifications sent to members 

• Urgent      Medicare Authorization Approval – Notification to Medicare members 

• Transportation      arrangement for Medicare & Medi-Cal members 

• Outreach      Project Assignments

Detailed job description can be provided upon request

Qualifications

• Must      be fluent in Mandarin AND Cantonese (speaking only is ok)

• High      School Diploma or GED 

• Experience      using Microsoft applications such as Word, Excel and Outlook 

• Experience      working in customer service 

• One      year related experience and/or training; or equivalent combination of      education and experience

You're a great for this role if:  

• You      have previous work experience working in a healthcare setting 

Environmental Job Requirements and Working Conditions

• The      total pay range for this role is $20 - $25 per hour. This salary range      represents our national target range for this role.

• This      position will typically work Monday - Friday from 8:30am to 5:00pm PST.

• This      is a remote role. The home office is aligned with your      department at 9700 Flair Drive, El Monte, CA 91731.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.

Additional Information:

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

About Astrana Health, Inc.

Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.

Our platform currently empowers over 20,000 physicians to provide care for over 1.7 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.

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Department

Ops - Member Services

Employment Type

Full Time

Location

9700 Flair Drive, El Monte, CA 91731

Workplace type

Fully remote

Compensation

$20.00 - $25.00 / hour