Client Success Representative (Remote within APAC region, Contract)

AT INFUSE

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Remote

INFUSE is looking for a highly organized and driven individual to join our amazing Team!

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities

• Build      and maintain strong, long-lasting client relationships

• Ensure      the timely and successful delivery of our solutions according to client      needs and objectives

• Communicate      clearly the progress of monthly/quarterly initiatives to internal and      external stakeholders

• Identify      and grow opportunities within the territory and collaborate with sales      teams to ensure growth attainment

• Assist      with challenging client requests or issue escalations as needed

• Provide      assistance across a variety of administrative and operational tasks, such      as data entry, updating internal systems, or managing schedules.

Requirements

• Proven      track record of managing client relationships, preferably in a related      field such as hospitality, client success, or sales

• Strong      communication and interpersonal skills

• Can      handle various tasks with attention to detail, managing priorities      effectively in a fast-paced environment.

• Empathetic      understanding of client needs and ability to address them effectively

• Ability      to address challenges and proactively offer solutions.

Our Hiring Process:

• We      will review your application against our job requirements. We do not      employ machine learning technologies during this phase as we believe every      human deserves attention from another human. We do not think machines can      evaluate your application quite like our seasoned recruiting      professionals—every person is unique. We promise to give your candidacy a      fair and detailed assessment.

• We may      then invite you to submit a video interview for the review of the hiring      manager. This video interview is often followed by a test or short project      that allows us to determine whether you will be a good fit for the team.

• At      this point, we will invite you to interview with our hiring manager and/or      the interview team. Please note: We do not conduct interviews via text      message, Telegram, etc., and we never hire anyone into our organization      without having met you face-to-face (or via Zoom). You will be invited to      come to a live meeting or Zoom, where you will meet our INFUSE team.

• From      there on, it’s decision time! If you are still excited to join INFUSE and      we like you as much, we will have a conversation about your offer. We do      not make offers without giving you the opportunity to speak with us      live. 
       
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