We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.

This is a permanent remote, so you can work from anywhere!  

Roles:

• support      and understand our users' demands

• assist      them in creating and publishing their websites, setting up their own URL,      fixing the errors, or checking for bugs

• answer      their questions about getting student discounts, making their page look      great, e-commerce and form solutions, and more

• do      other tasks like translation and product testing

This project requires:

• Great      Chinese (native level) and English communication skills, both written and      oral

• Customer      support experience in a fast-paced environment

• Knowledge      of Domains, SEO, and Analytics is a plus!

• Must      be able to work remotely and full-time (at least 40 hours per week; GMT+8      time zone)

• Can      work during holidays and the weekends