P2P Customer Service Representative（CN-EN bilingual）

APAC-M2

Customer Service – Customer Support /

Full-time remote /

Remote

As one of the world’s top 10 digital asset exchanges, we provide a best- in-class experience in trading, security, and blockchain product innovation.

We aim to democratize access to the markets for all, making it possible for the most recent and promising cryptocurrency projects to be listed and traded safely and securely. Are you excited to join a decentralizing force in the world?

What you will be doing

• Assist       platform clients in completing transactions and ensure customer       satisfaction.

• Communicate       with platform clients through the work system and resolve any issues they       encounter.

• Follow       up on information in the work group and maintain high-quality platform       clients.

• Collect       the demands and opinions of platform clients, summarize and record them,       and reflect the clients' needs to relevant departments.

• Other       tasks assigned by superiors.

What we are looking for

• Excellent       communication skills, good expression ability and high emotional control       ability, capable of calmly dealing with customer demands.

• Strong       learning ability, good at teamwork, and skilled at identifying problems       in work and proposing improvement suggestions.

• Candidates       with P2P customer service experience background, understanding of foreign       payment methods in P2P, and familiarity with appeal cases are preferred.

• Language       proficiency: Chinese and English, with the ability to communicate in       writing with foreign users in English.

• Possessing       good logical thinking ability and communication skills, with strong       flexibility.

• Having       a good sense of service and good stress resistance.

A values-based culture that trusts your knowledge, vision, and autonomy, we focus on taking the best products and campaigns to wow our customers and bring the freedom of decentralization to every part of the world.

Integrity, insight, innovation, purpose and cooperation are inscribed within our culture.

At Gate, we are committed to GateStyles and we are looking for candidates who also exhibit the same values.

Gate, founded in 2013, is one of the pioneering cryptocurrency exchanges and offers services worldwide related to the trading of multiple leading digital assets. With millions of registered users, it is considered one of the safest and most reliable global

cryptocurrency platforms, consistently ranked among the top 10 cryptocurrency exchanges based on liquidity and trading volume (CoinGecko). Additionally, Gate has been verified by Blockchain Transparency.