The Opportunity
Join our dynamic Localization team and drive global expansion by empowering our international customers to experience KnowBe4's cybersecurity + HRM platform in their native languages. As Product Localization Manager, you'll be pivotal in managing the entire lifecycle of translation and localization projects. You'll own the full localization journey: from project planning and vendor coordination through quality assurance and delivery. The successful candidate combines project management expertise with linguistic acumen, a genuine passion for cross-cultural communication, and proven ability to deliver high-quality localized projects that drive international growth from day one.

What You'll Do
Drive Localization Excellence: Manage end-to-end localization projects for Product and Engineering sectors, ensuring seamless delivery of translated content that maintains KnowBe4's quality standards while meeting critical deadlines that support global market expansion
Master Vendor Orchestration: Compare pricing across multiple language service providers, negotiate optimal rates, and coordinate with specialized vendors to deliver cost-effective, high-quality translations that maximize our localization budget impact
Champion Quality Assurance: Assign and oversee linguistic quality assurance (LQA) reviews, perform comprehensive quality checks, and ensure all localized content complies with organizational guidelines while maintaining cultural authenticity and technical accuracy
Own Technical Integration: Collaborate with Product and Engineering teams to successfully implement localized content into KnowBe4's products, knowledge base, and platforms, working with HTML/CSS, JSON, YAML, and various file formats to ensure seamless user experiences
Optimize Translation Assets: Maintain, improve, and synchronize translation memories and term bases across multiple projects, continuously enhancing our localization efficiency and consistency while updating process documentation for scalable operations

You'll Excel Here If You Have
3+ years of localization project management experience with proven track record of delivering complex translation projects on time and within budget in fast-paced technology environments
Multilingual Expertise: Fluency in English plus one other language (ideally Japanese, German, Spanish, Brazilian Portuguese, Mandarin Chinese, or French), with deep cultural understanding that enables effective communication across global markets and vendor relationships
Technical Proficiency: Experience with translation management systems like Phrase, HTML/CSS knowledge, and familiarity with JSON/YAML file structures, plus working knowledge of Jira, Zendesk, and Google Workspace for seamless cross-functional collaboration
Quality-Focused Leadership: Detail-oriented approach with ability to evaluate vendor quality and pricing to ensure optimal translation services, combined with strong communication skills to resolve issues and achieve top-level quality standards
Project Management Mastery: Self-sufficient execution style with ability to manage multiple complex projects with minimal direction while meeting strict deadlines in dynamic, fast-paced environments
Vendor Relationship Excellence: Proven ability to build strong partnerships with third-party language service providers, negotiating effectively while maintaining collaborative relationships that deliver exceptional results

Why You'll Love It Here
Global Impact: Your localization projects directly enable KnowBe4's international expansion, bringing impactful cybersecurity awareness to millions of users worldwide
Industry Leadership: Support the localization of category-defining cybersecurity solutions with 94% customer satisfaction, helping global organizations build stronger security cultures through accessible and culturally relevant content
Cutting-Edge Technology: Work with modern localization technologies, AI-powered translation tools, and innovative workflows that keep you at the forefront of the rapidly evolving language services industry
Professional Growth: Certification bonuses, tuition reimbursement, and access to localization industry events and training that advance your expertise in this specialized, high-demand field
Flexibility & Balance: Fully remote work options with hybrid ability, allowing you to manage global projects while maintaining work-life balance in our supportive + results-focused culture
Mature Infrastructure: Join an established localization program with proven processes, sophisticated tools, and strong cross-functional partnerships that enable you to focus on strategic improvements rather than building from scratch

Ready to bridge cultures and drive global cybersecurity awareness? Join us in making the digital world safer for users worldwide.

The base pay for this position ranges from $75,000 - $85,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

We will accept applications until 11/7/2025.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.